Privacy Policy © Copyright HP Development Company, L. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. Let HP find my products Identify now HP can identify most HP products and recommend possible solutions. How does HP install software and gather data? Search all support. Examples: "LaserJet Pro P paper jam", "EliteBook G3 bios update". Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Examples: "LaserJet Pro P paper jam", "EliteBook G3 bios update" Need help finding your product name or product number? Loading Results. Need Windows 11 help? Current Step 1 of 3 Identify Current Step 2 of 3 Download Current Step 3 of 3 Install. Already have an HP account? Select from the products you own. Microsoft Office products. If you just purchased a new device that includes Office , we recommend redeeming installing Office before upgrading to Windows To redeem your copy of Office, please see Download and install Office Home , Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office Using the tool to create installation media: Select Download tool now , and select Run. If you agree to the license terms, select Accept. page, select Create installation media for another PC , and then select Next.

Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. ISO file. Save an ISO file to your PC, which you can use to create a DVD. After the file is downloaded, you can go to location where the file is saved, or select Open DVD burner , and follow the instructions to burn the file to a DVD. For more info about using an ISO file, see Additional methods for using the ISO file to install Windows 10 section below. After the installation media is created, follow the steps below to use it. Attach the USB flash drive or insert the DVD on the PC where you want to install Windows Restart your PC.

On the Install Windows page, select your language, time, and keyboard preferences, and then select Next. Select Install Windows. To mount the ISO file: Go to the location where the ISO file is saved, right-click the ISO file and select Properties. On the General tab, click Change… and select Windows Explorer for the program you would like to use to open ISO files and select Apply. Right-click the ISO file and select Mount. Double-click the ISO file to view the files within. Double-click setup. exe to start Windows 10 setup. More download options Sign in to the Volume Licensing Service Center to download Enterprise editions. Sign in to your subscription on the Visual Studio Subscriptions portal for available downloads. Visit the Windows Insider site to download Insider Preview builds. Give feedback Please select an option. Please select an option. Thank you for your valuable input.

screen displays, click Add layout and follow the on-screen instructions to add another keyboard layout, or click Skip to continue without a second keyboard layout. When the Let's connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network. On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Type your password in the text field, and then click Next. If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next. Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue.

When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept. The Go Back feature, which allows you to reinstall a previous version of Windows, is available for 10 days after upgrading to Windows 10 or updating Windows 10 to a new version. The Windows installation files occupy a large amount of hard drive storage space during that time. The files are deleted automatically after 10 days. However, you can delete them manually if you want to free up storage space before then. After deleting the files, the Go Back feature is no longer available for restoring a previous version of Windows. Using the search box on the taskbar, search for and open Disk Cleanup. Select the hard drive where the Windows installation files are stored usually C: , and then click OK. When the Disk Cleanup window opens, click Clean up system files. Select Previous Windows installation s and Temporary Windows installation files, and then click OK to start the cleanup.

When the disk cleanup is complete, more free space is available on the computer hard drive. If your computer shipped with Windows 10 preinstalled at the factory, HP Recovery Manager might not work with the latest update. The HP Recovery Manager program is part of the original hard drive image on HP computers released before It can be used to recover the operating system from files stored in a partition on the hard drive without needing recovery media. It can also be used to create a personalized recovery disc or USB drive for a specific computer. Pressing the F11 key, clicking Troubleshoot , and then selecting HP Recovery Manager. Searching for and selecting HP Recovery Manager , and then clicking Windows Recovery Environment.

To resolve the issue, download and install HP Recovery Manager Update. When you click the link, the file is downloaded using your internet browser download capabilities. Finding your Serial Number Finding your Product Number. Select registration option. Privacy Policy © Copyright HP Development Company, L. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support - Knowledge Base.

HP Customer Support. Select your model. Let HP find my products Identify now HP can identify most HP products and recommend possible solutions. How does HP install software and gather data? Need Windows 11 help? HP PCs - Installing the latest version of Windows 10 New Windows 10 versions are delivered to your computer through Windows Update. Automatically installing Windows 10 Windows Update can automatically install a new Windows 10 version to your computer. Note: Windows allows you to reset the update schedule up to five days later. The Windows 10 version has successfully installed. Performing a manual installation of Windows 10 If you do not want to wait for Windows to automatically download a new Windows 10 version, use Windows Update to install it manually.

Note: If you do not want to restart your PC immediately, Windows 10 restarts automatically during inactive hours to complete the installation. Installing Windows 10 from a USB drive using Media Creation Tool You can install Windows 10 from a USB drive using the Media Creation Tool. Creating the installation media to download Windows 10 Download the Media Creation Tool and create the installation media. Note: You can run the Media Creation Tool and create the Windows installation media on any computer.

Before updating, please refer to the Windows release information status for known issues to confirm your device is not impacted. To get started, you will first need to have a license to install Windows You can then download and run the media creation tool. For more information on how to use the tool, see the instructions below. If you are installing Windows 10 on a PC running Windows XP or Windows Vista, or if you need to create installation media to install Windows 10 on a different PC, see Using the tool to create installation media USB flash drive, DVD, or ISO file to install Windows 10 on a different PC section below.

Note : Before you install Windows 10, check to make sure your PC meets the system requirements for Windows We also recommend going to the PC manufacturer's website for any additional info about updated drivers and hardware compatibility. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC. All Windows 10 editions are available when you select Windows 10, except for Enterprise edition. For more information on Enterprise edition, go to the Volume Licensing Service Center. Follow these steps to create installation media USB flash drive or DVD you can use to install a new copy of Windows 10, perform a clean installation, or reinstall Windows If you have Office or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key.

For tips on locating your product key, check Find your Office product key or Enter the product key for your Office program. Select the language, edition, and architecture bit or bit for Windows After completing the steps to install Windows 10, please check that you have all the necessary device drivers installed. Note: Drivers for Surface devices may be found on the Download drivers and firmware for Surface page. If your PC does not automatically boot to the USB or DVD media, you might have to open a boot menu or change the boot order in your PC's BIOS or UEFI settings. To open a boot menu or change the boot order, you'll typically need to press a key such as F2, F12, Delete, or Esc immediately after you turn on your PC. For instructions on accessing the boot menu or changing the boot order for your PC, check the documentation that came with your PC or go to the manufacturer's website. If you do not see the USB or DVD media device listed within the boot options, you may need to reach out to the PC manufacturer for instructions for temporarily disabling Secure Boot in your BIOS settings.

If changing the boot menu or order doesn't work, and your PC immediately boots into the OS you want to replace, it is possible the PC had not fully shut down. To ensure the PC fully shuts down, select the power button on the sign-in screen or on the Start menu and select Shut down. If you downloaded an ISO file for Windows 10, the file is saved locally at the location you selected. If you have a third-party DVD burning program installed on your computer that you prefer to use for creating the installation DVD, that program might open by going to the location where the file is saved and double-clicking the ISO file, or right-click the ISO file, select Open with and choose your preferred DVD burning software.

If you want to use the Windows Disk Image Burner to create an installation DVD, go to the location where the ISO file is saved. Right-click the ISO file and select Properties. On the General tab, click Change and select Windows Explorer for the program you would like to use to open ISO files and select Apply. Then right-click the ISO file and select Burn disc image. If you want to install Windows 10 directly from the ISO file without using a DVD or flash drive, you can do so by mounting the ISO file. This will perform an upgrade of your current operating system to Windows Download Windows 10 Before updating, please refer to the Windows release information status for known issues to confirm your device is not impacted. Windows 10 Update Version 22H2 The Update Assistant can help you update to the latest version of Windows To get started, click Update now.

Update now Privacy. Create Windows 10 installation media To get started, you will first need to have a license to install Windows Download Now Privacy. Select Download tool , and select Run. You need to be an administrator to run this tool. On the License terms page, if you accept the license terms, select Accept. On the What do you want to do? page, select Upgrade this PC now , and then select Next. Your copy of Windows 10 will automatically activate later using your digital license. Select Change what to keep to set whether you would like to Keep personal files and apps , or Keep personal files only , or choose to keep Nothing during the upgrade. It might take some time to install Windows 10, and your PC will restart a few times.

Before you download the tool make sure you have: An internet connection internet service provider fees may apply. Sufficient data storage available on a computer, USB or external drive for the download. A blank USB flash drive with at least 8GB of space or blank DVD and DVD burner if you want to create media. We recommend using a blank USB or blank DVD, because any content on it will be deleted. When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer DL DVD Media. Check a few things on the PC where you want to install Windows bit or bit processor CPU. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type. System requirements. Make sure the PC meets the system requirements for Windows We also recommend going to the PC manufacturer's website for additional info about updated drivers and hardware compatibility.

Language in Windows. You'll need to choose the same language when you install Windows To see what language you're currently using, go to Time and language in PC settings or Region in Control Panel. Edition of Windows. You should also choose the same edition of Windows. To check what edition you're currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition. For more info, go to the Volume Licensing Service Center. Microsoft Office products. If you just purchased a new device that includes Office , we recommend redeeming installing Office before upgrading to Windows To redeem your copy of Office, please see Download and install Office Home , Personal, or University on your PC. For more information, check How to upgrade to Windows 10 on new devices that include Office Using the tool to create installation media: Select Download tool now , and select Run.

If you agree to the license terms, select Accept. page, select Create installation media for another PC , and then select Next. Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. ISO file. Save an ISO file to your PC, which you can use to create a DVD. After the file is downloaded, you can go to location where the file is saved, or select Open DVD burner , and follow the instructions to burn the file to a DVD. For more info about using an ISO file, see Additional methods for using the ISO file to install Windows 10 section below. After the installation media is created, follow the steps below to use it.

Attach the USB flash drive or insert the DVD on the PC where you want to install Windows Restart your PC. On the Install Windows page, select your language, time, and keyboard preferences, and then select Next. Select Install Windows. To mount the ISO file: Go to the location where the ISO file is saved, right-click the ISO file and select Properties. On the General tab, click Change… and select Windows Explorer for the program you would like to use to open ISO files and select Apply. Right-click the ISO file and select Mount. Double-click the ISO file to view the files within. Double-click setup. exe to start Windows 10 setup.

More download options Sign in to the Volume Licensing Service Center to download Enterprise editions. Sign in to your subscription on the Visual Studio Subscriptions portal for available downloads. Visit the Windows Insider site to download Insider Preview builds. Give feedback Please select an option. Please select an option. Thank you for your valuable input.

Depending on your desktop model you can find it on the side, top, front or back of the computer. Need help finding a serial number? If you have completed a clean installation of Windows and kept nothing, navigate the setup experience with the help of Cortana. To see what language you're currently using, go to Time and language in PC settings or Region in Control Panel. If you do not want to use Cortana, click the speaker icon in the lower right corner, and then mute the volume. To check what edition you're currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition.

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